Terms and Conditions

Terms and Conditions

By placing an order with Fragrantasia, you will be deemed to have read, understood and agree with the terms and conditions. If you are unhappy with any aspect of Fragrantasia's terms and conditions please contact us. 

The terms and conditions are for use with the website Fragrantasia.co.uk and do not apply to sales made elsewhere such as at fairs, home party's or social media groups,these will have their own terms and conditions as guided by English law.

The terms and conditions on this website have been designed for use within the United Kingdom and under UK law, whilst we are happy for enquiries from outside the UK we will only sell under guidelines set by the UK.

Your right to cancel

You may cancel your contract with us up to 14 days after us receiving your order.

If you do cancel your order within this time period refunds will be made within 30 days.

Our right to cancel

We may, at any point and without notice, cancel an order if we feel the order has been placed for unjust reasons. You will be notified by email and a refund will be sent within 30 days.

Returns Policy

If you are not entirely satisfied with your order please contact us as soon as possible after receiving your order. Returns are accepted within 14 working days from your order being received. We do not refund return postage, we suggest you use a traceable method of postage to ensure the items arrive safely. If goods are damaged during their return to us we are entitled to charge you for diminished value of the goods. We will however assist in any way we can if you wish to proceed with a claim with your postal service.

We do not refund return postage, if you cancel your order we will refund you the original amount paid to us unless there is a fault with a product.

We will be more than happy to offer an exchange, or a refund on receipt of the items in the same condition sent out to you. They must be in the original condition, unused and if possible in the original packaging, unless faulty. If items arrive damaged please contact us with a photo to show the damage so we can contact the postal service.

  Consumers statutory rights are not affected.

Payments and Tax

We currently accept payments via pay-pal, and all prices are inclusive of tax. 

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Items are handmade and colour/shape/size etc may vary due to them not being made by a machine.

Your Privacy

We are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. Fragrantasia respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Please read our separate Privacy Policy carefully. You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. Credit card information is not stored by us on our servers.

Third Parties

Fragrantasia does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose Your Information 

Fragrantasia may be required, in certain circumstances, to disclose information in good faith and where Fragrantasia is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Fragrantasia, its customers or third parties.

Disclaimer and Limitations of liability

While fragrantasia.co.uk uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and fragrantasia.co.uk will not be responsible for any errors or omissions or for the results arsing from the use of such information. While Fragrantasia takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system

Fragrantasia will not be responsible or liable for your use of any other websites which you may access via links within this website. Fragrantasia does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Fragrantasia.co.uk.