FAQ

FAQ'S

What are wax melts?

Wax melts are highly fragranced wax pieces, designed to go in a wax melt burner. These begin to melt within a few minutes and the fragrance will begin to fill your room shortly after. As they have no wick like a candle, all the fragrance is released into the air, rather than some being burnt of by a wick, if you like a strong fragrance in your home, wax melts will be for you!

When will I receive my order?

Most products are handmade by myself, whilst I do have a lot of stock pre made, I also sell in other places other than my website. Therefore I ask that you please allow me 5 working days to dispatch your order. If for any reason something is out of stock I will contact you as soon as possible to advise you of the time it will take to replace the stock, or offer an alternative or refund.

What if I am not happy with my order?

I hope that you are delighted with your order but if you are not entirely satisfied,please contact us within 5 working days of receiving your order to discuss your options.

I live local, can i come and buy from your home?

Unfortunately I can not allow people to come into my home to smell products before buying. My insurance does not cover accidents in my home, and besides, with my children you wouldn't get a minutes peace! Besides that, I do work from my home and not a shop or warehouse, so can not allow strangers to arrive unannounced in my personal space. I hope you understand this, and will work with you to find some other alternative. 

 I can allow orders to be collected from my doorstep to save postage, and will be at various events so you can visit me at those, also I will be starting parties soon so you can have a sniff before buying too.

Can I resell your products?

Sometimes people receive fragrances that are just not for them, there are several Facebook groups that allow 'destashing' of wax products or swapping. This is fine by me, but i do ask that if you re sell, or swap that you are honest about how long you have had the wax, whilst our wax will last a long time if stored correctly it is unfair for someone to receive some of our products that have been stored incorrectly for a long time. It will be disappointing for them, and can damage our name.

We also ask that you are fair with your pricing, once wax products have left our premises they become 'second hand' therefore I would not expect to see my products being sold at a profit.

If you wish to sell Fragrantasia's products as part of a business please contact us as we can offer wholesale prices or discounts for this purpose.

Which postage methods are used?

Parcels under 2kg will be sent via Royal mail second class. If your parcel weighs over 2kg I will contact you to arrange a courier service, prices will depend on the service you choose.